|
Your Privacy
At ServiceMaster, we are committed to protecting your
online privacy. We use the information we collect about you
online to process orders and to provide a more personalized
shopping experience. Please read on for more details
about the online privacy policies for each of our ServiceMaster
Quality Service Network web sites, including:
www.AllAboutHome.com
www.AmericanHomeShield.com
www.AmeriSpec.com
www.FurnitureMedic.com
www.MerryMaids.com
corporate.servicemaster.com
www.Terminix.com
www.TruGreen.com
www.ServiceMasterClean.com
What information do we collect? How do we use it?
At ServiceMaster when you request information about
a product or service or register with one of our sites,
we may need to know specific information about you.
This enables us to process your registration/requests
and reply to your needs promptly.
Our site's registration and survey forms require users
to give us contact information (like your name, email
and address) and demographic information (like your
zip code, age, or income level). We use customer contact
information from these registration and survey forms
to send you information about our company, promotional
materials and information from our partners. Users may
opt-out of receiving future mailings; see the "Choice/Opt-Out"
section below. Demographic and profile data is also
collected at our site. We use this data to tailor your
experience at our sites and distribute content that
we think you might be interested in.
We run contests on our site in which we ask visitors
for contact information (like your email address) and
demographic information (like your zip code, age, or
income level). We use contact data from our contests
to send users promotional material from our partners.
Users may opt-out of receiving future mailings; see
the "Choice/Opt-Out" section below. Demographic
and profile data is also collected at our site. We use
this data to tailor your experience at our site, distribute
content that we think you might be interested in, and
display the content according to your preferences. When
you enter a contest or other promotional feature, we
may ask for your contact information so we can administer
the contest and notify winners.
When you order products or services from the ServiceMaster
Quality Service Network web sites, we need to know your
name, email address, mailing address, credit card number,
and expiration date. This allows us to process and fulfill
your order and to notify you of your order status. To
learn more about our encryption policies, please review
the section on "How does ServiceMaster protect
customer information?"
This site contains links to other ServiceMaster Quality
Network sites. ServiceMaster is not responsible for
the privacy practices or the content of such Web sites.
We will not pass your information along to the linked
site; however, we cannot protect your information if
you provide information to that site.
We monitor customer traffic patterns and site usage
to help us develop the design and layout of the ServiceMaster
Quality Service Network web sites (listed above).
We may also use the information we collect to occasionally
notify you about important changes to the web site,
new ServiceMaster services, and special offers and information
we think you'll find valuable. If you would rather not
receive this information, please contact us through
one of the channels identified in the "Choice/Opt-Out"
section.
How does ServiceMaster protect customer information?
When you place orders or access your account information,
we use a secure server. This secure server software,
SSL (secure sockets layer) encrypts all information
you input before it is sent to us. Furthermore, all
of the customer transactional data we collect is protected
against unauthorized access with the use of digital
certificates. ServiceMaster digital certificates are
issued by VeriSign, one of the most established signers
of digital certificates. To learn more about ServiceMaster
online security, simply click on the "Security"
icon in your browser tool bar.
What about "cookies"?
"Cookies" are small pieces of information
that are stored by your browser on your computer's hard
drive. Our cookies do not contain any personally identifying
information. Most web browsers automatically accept
cookies, but you can usually change your browser to
prevent that. Even without accepting cookies, you can
still use most of the features throughout the ServiceMaster
Quality Service Network web sites.
Our site uses cookies to ensure customers do not see
the same advertisement or content repeatedly. We use
cookies to deliver information specific to your interests
and to save your password so you don't have to re-enter
it each time you visit our site.
Will ServiceMaster disclose the information it collects
to outside parties?
ServiceMaster does not sell, trade, or rent your personal
information to others. We may choose to do so in the
future with trustworthy third parties, but you can request
that we do not by emailing us at corporateinfo@servicemaster.com.
(If you use more than one email address to shop with
us, send this message from each email account you use.)
Also, ServiceMaster may provide aggregate statistics
about our customers, sales, traffic patterns, and related
site information to reputable third-party vendors, but
these statistics will include no personal identifying
information.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of
receiving communications from ServiceMaster and our
partners at the point where we request information about
the visitor.
This site allows the following options for removing
your information from our database. If you do so, you
will not receive future communications from us.
- You can send email to corporateinfo@servicemaster.com
- You can send mail to the following postal address:
ServiceMaster Corporate Communications
3250 Lacey Road, Suite 600
Downers Grove, IL 60515
- You can call the following telephone number:
(630) 663-2000
- You can fax us at:
(630) 663-2001
Correct/Update
This site gives users the following options for changing
and modifying information previously provided.
- You can send email to corporateinfo@servicemaster.com
- You can send mail to the following postal address:
ServiceMaster Corporate Communications
3250 Lacey Road, Suite 600
Downers Grove, IL 60515
- You can call the following telephone number:
(630) 663-2000
- You can fax us at:
(630) 663-2001
Your consent
By using our Web site, you consent to the collection
and use of this information by ServiceMaster. If we
decide to change our privacy policy, we will post those
changes on this page so that you are always aware of
what information we collect, how we use it, and under
what circumstances we disclose it.
Tell us what you think
ServiceMaster welcomes your questions and comments about
privacy. Please send email to corporateinfo@servicemaster.com
Contacting the Web Site
If you have any questions about this privacy statement,
the practices of this site, or your dealings with this
Web site, you can contact:
ServiceMaster Corporate Communications
3250 Lacey Road, Suite 600
Downers Grove, IL 60515
corporateinfo@servicemaster.com
Phone: (630) 663-2155
Fax: (630) 663-2159
|
